Refund & Cancellation Policy
We want you to book with confidence. This policy explains refund eligibility and cancellation terms for all our travel services — attraction tickets, holiday packages, Umrah & Hajj, hotels, and visa services.
Last updated: September 2026
All refunds are subject to the cancellation terms of the specific service booked and the supplier's (hotel, airline, attraction operator, embassy) own policies. Where our policy and a supplier's policy differ, the stricter policy applies.
- Refunds are returned to the original payment method only (card or bank transfer).
- Processing time: 7–14 working days after approval, depending on your bank.
- Bank charges and currency conversion fees are non-refundable.
- Promotional and discounted bookings may have stricter cancellation terms.
- Tickets are non-refundable once the e-voucher has been issued and delivered to your email/WhatsApp.
- No refunds for no-shows, late arrivals, or failure to present the voucher at the venue.
- If a booking is cancelled by us before voucher issuance, a full refund will be processed within 7–10 working days.
- Date changes (rescheduling) may be possible subject to supplier availability and a rescheduling fee. Contact us at least 48 hours before your visit date.
- Cancellation 45+ days before departure: 25% of package cost is non-refundable (covers supplier deposits & processing).
- Cancellation 30–44 days before departure: 50% of package cost is non-refundable.
- Cancellation 15–29 days before departure: 75% of package cost is non-refundable.
- Cancellation less than 15 days before departure: 100% non-refundable (no refund).
- Flight tickets, once issued, are 100% non-refundable and non-changeable per airline policy.
- Visa fees are non-refundable regardless of approval or rejection by the embassy.
- Cancellation before visa submission: 30% of package cost is non-refundable (admin & processing charges).
- Cancellation after visa issuance: 50% of the booking amount is refundable.
- No refunds after visa issuance for cancellations made within 15 days of departure.
- No refund for no-shows, unused hotel nights, or unused transport segments during the trip.
- Qurbani charges, if pre-paid, are non-refundable once arranged with the supplier.
- Free cancellation is available only if the hotel's specific rate plan allows it and cancellation is made before the hotel's deadline (typically 3–7 days before check-in).
- Non-refundable and prepaid rate plans are 100% non-refundable once booked.
- Early check-out does not entitle you to a refund for unused nights.
- No-shows (failure to check in) are charged the full booking amount with no refund.
- Visa processing fees are 100% non-refundable, whether the visa is approved, delayed, or rejected.
- Embassy/government fees are non-refundable once submitted.
- If we fail to submit your application due to our error, the service fee will be refunded in full.
Email us at info@flymoreme.com with your booking reference and reason for cancellation.
Our team will review your request within 48 hours and confirm your refund eligibility.
Approved refunds are processed to the original payment method within 7–14 working days.
You will receive a confirmation email once the refund has been initiated.
We are not liable for cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government travel bans, airline cancellations, embassy closures, or Saudi Hajj Ministry quota changes. In such cases, we will assist in recovering whatever refunds are possible from suppliers, but cannot guarantee full refunds.
Questions About a Refund?
Our team is here to help. Reach out with your booking reference and we'll guide you through the process.